Return & Warranty Policies

Tangible Product Return Policy

Return Policy

All physical products purchased may be returned for full refund within 45 days of purchase, under the following conditions:

• The product is in original, working order or quality and can be returned with all items, parts, pieces and accessories originally included as part of the product.
• A return is requested prior to the return expiration date
• Customer pays for return shipping, and all return shipping instructions are followed.

Contact Us to request a return. We will send you shipping return instructions.

Refund Policy

A refund, not to exceed the original purchase price, will be issued when all of the following conditions have been met:

• JCM receives the product return within 15 days of the initial return request.
• JCM has confirmed that the product functions normally and is not broken, damaged or otherwise unfit for purpose.
• JCM confirms the product has been returned with all items, parts, pieces and accessories originally included as part of the product.

All refunds will be issued to the payment method used for the purchase within 15 days of confirmation that all return and refund policy conditions have been met.

Exceptions

JCM reserves the right to make exceptions in the customer’s favor at any time.

JCM reserves the right to assess a partial refund or no refund if the returned product does not meet the conditions stated in the Refund Policy section.

Tangible Kit Repair/Return/Refund Policy

Due to the risks of improper assembly and damage during assembly, kit product sales are final, with the only allowable exceptions being in regards to parts defects.

If you believe your kit has a defective part (PCB, chip module, etc.), please contact us. We will work together to try and determine whether the problem is caused by a defective part or bad soldering. If a defective part is suspected:

1. You pay for return shipping
2. JCM receives and confirms the product defect
3. Your unit will be either repaired and returned for free, or you can select one of these options:
   1. If the problem source cannot be determined, a replacement kit will be offered for the cost of return shipping
   2. You can opt to up-charge to a fully assembled unit for the cost difference, plus return shipping

Exceptions

JCM reserves the right to make exceptions in the customer’s favor at any time.

Tangible Product Warranty Repair/Return/Refund Policy

All products are guaranteed by JCM to function as designed for a minimum of 1 year after the date of purchase, so long as they have not been modified in any way or damaged by either the customer or any device(s) to which they have been connected.

If you believe your fully assembled product is defective, please contact us. If a defective product is suspected:

1. You the buyer will be asked to pay return shipping for the defective product.
2. Once received, JCM will confirm the product is defective and for what reason.
3. If the defect is determined to be not caused by either the customer’s actions or the device(s) to which the product have been connected, then
   • If possible, JCM will repair your original product and ship it to you, free of charge.
   • If repair is not possible, JCM will ship you, free of charge, a fully working replacement product.
4. If the defect is determined to be caused by customer action, the customer may choose to purchase a replacement product, or have the original product returned to them at their own expense
5. If the defect is determined to be caused by any device(s) to which it has been connected
   • For damage to or permanent malfunction of the product caused by the customers device(s), the same policy applies as if it were caused by customer action
   • For malfunction of the device that is resolvable by using it with any device(s) other than the customer’s device(s), the customer may have the device returned at their own expense.

Exceptions

JCM reserves the right to make exceptions in the customer’s favor at any time.